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Service Reliability of IP-based Communications – What Did We Learn?

09 Jul

by Alan Percy, Senior Director of Product Marketing, Dialogic How would you feel if while trying to pay some bills, you found your bank’s web site overloaded, slow, or down?   Online business applications have become the primary means of providing services to consumers, so reliability of those applications is not optional.

Improving the Customer Experience with Visual IVR

11 Dec

by Alan Percy, Senior Director or Product Marketing, Dialogic Interactive Voice Response (IVR) systems – part of our everyday existence, providing that familiar greeting of “Press 1 for English…”  Poorly designed IVR systems are the butt of jokes from almost every comedian and late-night talk-show host, taking callers in an infinite loop of complex questions […]

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