by Alan Percy, Senior Director of Product Marketing, Dialogic As I’ve mentioned in past posts, I’ve been watching the adoption of video as it goes from a novel curiosity to a mainstream means of communications.
by Alan Percy, Senior Director of Product Marketing, Dialogic How would you feel if while trying to pay some bills, you found your bank’s web site overloaded, slow, or down? Online business applications have become the primary means of providing services to consumers, so reliability of those applications is not optional.
By Alan Percy, Senior Director of Product Marketing, Dialogic As we become increasingly dependent on IP networks and applications for everyday business and commerce, what used to be a “convenience” has now turned into a “necessity”.
by Alan Percy, Senior Director or Product Marketing, Dialogic Interactive Voice Response (IVR) systems – part of our everyday existence, providing that familiar greeting of “Press 1 for English…” Poorly designed IVR systems are the butt of jokes from almost every comedian and late-night talk-show host, taking callers in an infinite loop of complex questions […]