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Twilio Tunes Up Voice WebRTC

22 Sep

By Tom Cross @techtionary Twilio hot after the IPO is certainly going after and certainly needs to explore every corner of the voice and unified communications business.  Certainly they have some interesting ideas and here they are: twilio Live call data – Respond to issues during a live call by displaying prescriptive actions to users […]

Build a WebRTC Gateway and Integrate IBM Watson Speech

21 Sep

dialogic By Tom Cross @techtionary Being writing and doing SIP for a decade and its always good to see cool mashups rather than a vendor pitching their solution and the rest of us laughing at them knowing full well we have to figure our how their “tires” fit on our car.  

Facebook Messenger for Enterprise Leaps WebRTC

23 Oct

24-7 Facebook Messenger for Enterprise WebRTC has gained a lot of traction and interest.  However, Facebook is the “big dog” in the game and they are barking at customers with their own strategy.  Enter 24-7 with their own customer engagement platform and you begin to see a coherent strategy for customer sales, support and engagement. […]

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