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So You Want Video-Enabled Customer Support. What Next?

14 Nov

Christopher Jones by Christopher Jones, Contributing Writer at Technology Marketing Corporation (www.tmcnet.com) Your business is considering using video for real-time, face to face customer service. And the onus is on you to move the initiative forward.

How Private Wireless Network Technology, Unified Communications Mitigate Risk in Mission Critical Environments

11 May

by Robert Schena, CEO and Founder of Rajant Corporation (www.rajant.com) Robert Schena This is real life. Imagine the sight of a plane skittering off a runway and crashing into an airport structure because it overshot its landing.

SON delivers visibility in the Radio Access Network

11 May

by Neil Coleman, Marketing Director for Amdocs RAN solutions (www.amdocs.com) Neil Coleman In today’s complex multi-vendor heterogeneous networks (HetNets) world, it’s no wonder that managing the radio access network (RAN) is synonymous with operational complexity.

Will the Alchemy Between WebRTC and SBC Create Solid Gold?

27 Apr

by Ashish Jain, Director of Solutions Marketing at GENBAND, on June 2, 2014 on “Real Time Communications” (tinyurl.com/l3pc9cs) There is a lot of discussion in the industry around: Whether – or not – service providers and enterprise will need SBCs in the future Whether SBCs play a role in the world of WebRTC Whether a WebRTC […]

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