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Improving the Customer Experience with Visual IVR

11 Dec

by Alan Percy, Senior Director or Product Marketing, Dialogic Interactive Voice Response (IVR) systems – part of our everyday existence, providing that familiar greeting of “Press 1 for English…”  Poorly designed IVR systems are the butt of jokes from almost every comedian and late-night talk-show host, taking callers in an infinite loop of complex questions […]

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