Users Talk and Visually Interact with IVRs and Contact Centers Solely from a Browser BOULDER, CO (December 10, 2015) — Radish Systems, an award-winning mobile/enterprise software company, is pleased to announce the latest addition to its patented ChoiceView(R) multichannel ‘voice with visuals’ platform.
Archive | customer experience
RSS feed for this sectionUsing WebRTC for Customer Engagement
08
Jul
Customer engagement across multiple mobile devices while retaining the context of conversation is the rising form of collaboration. Retaining the context means that as a customer changes devices or is forwarded to another agent, none of the precious co…