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Five9 Partners with GENBAND to Deliver Advanced Real Time Communications Solutions to Contact Center Customers

13 Jun

Kandy platform selected because of its ability to deliver best-in-class real time communications and Unified Communications capabilities Plano, Texas – June 13, 2017 – GENBAND™, a leading provider of real time communications solutions, today announced a partnership with Five9 Inc.

Effective Contact Center Solutions: Exceeding Expectations in an “Instant Gratification” World

23 Jan

By Rick McFarland, Chief Executive Officer, Voice4Net Young, technologically-savvy professionals are now taking leadership roles as contact center managers in the field. It’s only natural that many of these individuals focus on the concepts they were raised with: plug-and-play technologies that offer instant gratification and rewards.

Improving the Customer Experience with Visual IVR

11 Dec

by Alan Percy, Senior Director or Product Marketing, Dialogic Interactive Voice Response (IVR) systems – part of our everyday existence, providing that familiar greeting of “Press 1 for English…”  Poorly designed IVR systems are the butt of jokes from almost every comedian and late-night talk-show host, taking callers in an infinite loop of complex questions […]

RADISH ANNOUNCES CHOICEVIEW WebRTC

10 Dec

Users Talk and Visually Interact with IVRs and Contact Centers Solely from a Browser BOULDER, CO (December 10, 2015) — Radish Systems, an award-winning mobile/enterprise software company, is pleased to announce the latest addition to its patented ChoiceView(R) multichannel ‘voice with visuals’ platform.

RingCentral Adds Cloud Contact Center to its Enterprise Communications Solution

27 Apr

RingCentral Contact Center powered by inContact “We’re excited to offer the most comprehensive cloud communications solution that now includes contact center capabilities,” said Vlad Shmunis, founder and CEO of RingCentral, Inc. “We are pleased to partner with inContact, the industry leader in cloud contact center software.

IP Phones Get Managed, Skype for Business and More from Enterprise Connect

20 Mar

By Alan Percy, Senior Director of Marketing, AudioCodes Plenty of important news this last week from Enterprise Connect in Orlando, including big news from AudioCodes on a new Managed IP Phone capability, an enhancement to the One Voice Operations Center offering.  

Aspect Software at 2104 WebRTC Conference

28 Nov

Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform. Aspect solutions allow you to build on your existing customer contact, workforce optimization and enterprise technology investments so you can put the contact center squarely at the center of the customer experience.

WebRTC IV – A Report Card

21 Jun

A progress report card from Atlanta and WebRTC IV By Alan Percy, Senior Director of Marketing, AudioCodes Most people don’t remember getting their fourth grade report card, memories of elementary school are but a distant fog at my age.  Like those early days of school, a lot is changing and the same is true with […]

Voice4Net To Preview WebRTC-based Contact Center Solutions at Enterprise Connect March 17 to 19

12 Mar

Leading Provider of Customer Interaction Solutions Will Demo New Browser-Based Product Suite; CEO Rick McFarland Will Participate in Contact Center Panel Session Dallas, TX, March 12, 2014 — Voice4Net, a leading provider of customer interaction and voice communications solutions for businesses, announced it will participate in the Enterprise Connect conference, taking place March 17 – […]

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