Kandy platform selected because of its ability to deliver best-in-class real time communications and Unified Communications capabilities Plano, Texas – June 13, 2017 – GENBAND™, a leading provider of real time communications solutions, today announced a partnership with Five9 Inc.
By Rick McFarland, Chief Executive Officer, Voice4Net Young, technologically-savvy professionals are now taking leadership roles as contact center managers in the field. It’s only natural that many of these individuals focus on the concepts they were raised with: plug-and-play technologies that offer instant gratification and rewards.
by Alan Percy, Senior Director or Product Marketing, Dialogic Interactive Voice Response (IVR) systems – part of our everyday existence, providing that familiar greeting of “Press 1 for English…” Poorly designed IVR systems are the butt of jokes from almost every comedian and late-night talk-show host, taking callers in an infinite loop of complex questions […]
Users Talk and Visually Interact with IVRs and Contact Centers Solely from a Browser BOULDER, CO (December 10, 2015) — Radish Systems, an award-winning mobile/enterprise software company, is pleased to announce the latest addition to its patented ChoiceView(R) multichannel ‘voice with visuals’ platform.
RingCentral Contact Center powered by inContact “We’re excited to offer the most comprehensive cloud communications solution that now includes contact center capabilities,” said Vlad Shmunis, founder and CEO of RingCentral, Inc. “We are pleased to partner with inContact, the industry leader in cloud contact center software.
By Alan Percy, Senior Director of Marketing, AudioCodes Plenty of important news this last week from Enterprise Connect in Orlando, including big news from AudioCodes on a new Managed IP Phone capability, an enhancement to the One Voice Operations Center offering.
Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform. Aspect solutions allow you to build on your existing customer contact, workforce optimization and enterprise technology investments so you can put the contact center squarely at the center of the customer experience.
A progress report card from Atlanta and WebRTC IV By Alan Percy, Senior Director of Marketing, AudioCodes Most people don’t remember getting their fourth grade report card, memories of elementary school are but a distant fog at my age. Like those early days of school, a lot is changing and the same is true with […]
Leading Provider of Customer Interaction Solutions Will Demo New Browser-Based Product Suite; CEO Rick McFarland Will Participate in Contact Center Panel Session Dallas, TX, March 12, 2014 — Voice4Net, a leading provider of customer interaction and voice communications solutions for businesses, announced it will participate in the Enterprise Connect conference, taking place March 17 – […]