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Five9 Partners with GENBAND to Deliver Advanced Real Time Communications Solutions to Contact Center Customers

13 Jun

Kandy platform selected because of its ability to deliver best-in-class real time communications and Unified Communications capabilities Plano, Texas – June 13, 2017 – GENBAND™, a leading provider of real time communications solutions, today announced a partnership with Five9 Inc.

Voice4Net Powers Up Texting For Contact Centers

25 Jan

Rick McFarland Podcast looks at new tools for the contact center In the fall, Voice4Net introduced the Voice4Net SMS ACD module that empowers contact center agents to interact with customers through two-way text messaging over their mobile devices.

Effective Contact Center Solutions: Exceeding Expectations in an “Instant Gratification” World

23 Jan

By Rick McFarland, Chief Executive Officer, Voice4Net Young, technologically-savvy professionals are now taking leadership roles as contact center managers in the field. It’s only natural that many of these individuals focus on the concepts they were raised with: plug-and-play technologies that offer instant gratification and rewards.

Voice4Net Wins TMC’s 2016 Real Time Web Solutions Excellence Award for its WebRTC-based Contact Center Solutions

13 Dec

Voice4Net’s Client Solution Is Honored for Its Innovative Use of WebRTC to Deliver Enhanced Functionality in the Contact Center Dallas, TX, December 12, 2016 — Voice4Net, a leading provider of customer interaction and voice communications solutions for businesses, has been awarded a 2016 Real Time Web Solutions Excellence Award from Technology Marketing Communications (TMC), publishers […]

Voice4Net Launches New SMS ACD Module for its WebRTC Framework Contact Center Solutions

17 Nov

New Solution Allows Agents to Engage Customers through Inbound and Outbound Mobile Text Messaging Dallas, TX, November 14, 2016 — Voice4Net, a leading provider of customer interaction and voice communications solutions for businesses, today introduced the Voice4Net SMS ACD module, the latest enhancement to its award-winning WebRTC Framework suite of contact center solutions.

RingCentral Adds Cloud Contact Center to its Enterprise Communications Solution

27 Apr

RingCentral Contact Center powered by inContact “We’re excited to offer the most comprehensive cloud communications solution that now includes contact center capabilities,” said Vlad Shmunis, founder and CEO of RingCentral, Inc. “We are pleased to partner with inContact, the industry leader in cloud contact center software.

Aspect Software at 2104 WebRTC Conference

28 Nov

Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform. Aspect solutions allow you to build on your existing customer contact, workforce optimization and enterprise technology investments so you can put the contact center squarely at the center of the customer experience.

Voice4Net Launches “RTC Client,” One of the Market’s First Customizable, WebRTC-based Contact Center Client Solutions

29 Oct

Easy-to-Learn, Simple-to-Deploy GUI Allows Businesses to Drop and Drag Widgets to Create Customized Agent Desktops that Improve Productivity and Customer Engagement Dallas, TX, October 29, 2014 — Voice4Net, a leading provider of customer interaction and voice communications solutions for businesses, announced the availability of its RTC Client, a new contact center solution based on the […]

Voice4Net To Preview WebRTC-based Contact Center Solutions at Enterprise Connect March 17 to 19

12 Mar

Leading Provider of Customer Interaction Solutions Will Demo New Browser-Based Product Suite; CEO Rick McFarland Will Participate in Contact Center Panel Session Dallas, TX, March 12, 2014 — Voice4Net, a leading provider of customer interaction and voice communications solutions for businesses, announced it will participate in the Enterprise Connect conference, taking place March 17 – […]

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