Rick McFarland Podcast looks at new tools for the contact center In the fall, Voice4Net introduced the Voice4Net SMS ACD module that empowers contact center agents to interact with customers through two-way text messaging over their mobile devices.
Over the past few months, I have been immersed in WebRTC and am now trying to find out just how well the technology has been catching on in the market. When I realized I was going to be attending Call Center Week In Las Vegas, it became a real opportun…
By Alan Percy, Senior Director of Marketing, AudioCodes Plenty of important news this last week from Enterprise Connect in Orlando, including big news from AudioCodes on a new Managed IP Phone capability, an enhancement to the One Voice Operations Center offering.
Leading Provider of Customer Interaction Solutions Will Demo New Browser-Based Product Suite; CEO Rick McFarland Will Participate in Contact Center Panel Session Dallas, TX, March 12, 2014 — Voice4Net, a leading provider of customer interaction and voice communications solutions for businesses, announced it will participate in the Enterprise Connect conference, taking place March 17 – […]