Voice4Net Launches New SMS ACD Module for its WebRTC Framework Contact Center Solutions

17 Nov

voice4net logo 11-15 hi resNew Solution Allows Agents to Engage Customers through Inbound and Outbound Mobile Text Messaging

Dallas, TX, November 14, 2016 — Voice4Net, a leading provider of customer interaction and voice communications solutions for businesses, today introduced the Voice4Net SMS ACD module, the latest enhancement to its award-winning WebRTC Framework suite of contact center solutions.

Move to the 21st Century Conferencing with mobility first solutions for Audio, Web, Video and Mobile along with Webinars and Webcasts

14 Nov

readytalk-logoDon Witt of The Channel Daily News interviews Dan Cunningham, the Chief Technology Officer with ReadyTalk about their history and their continued successful development of product which includes a wide range of conferencing technology including:

  • Web Conferencing
  • Audio Conferencing
  • Video conferencing
  • Mobile Conferencing
  • Recording & Archiving
  • Webinars
  • Webcasts

It is clear that the customer/user of their products comes first, since their products are centered around mobility first solutions. 

So You Want Video-Enabled Customer Support. What Next?

14 Nov

Christopher Jones
by Christopher Jones, Contributing Writer at Technology Marketing Corporation (www.tmcnet.com)
Your business is considering using video for real-time, face to face customer service. And the onus is on you to move the initiative forward.

Flowroute and 451 Research Host Webcast on How to Avoid the Pitfalls of integrating Real-time Communications in SaaS Offerings

11 Nov

Flowroute LogoFlowroute founder and 451 Research director to offer best practices to integrate communications into applications and drive the customer experience

SEATTLE, WA – November 11, 2016 – Flowroute Inc., the leading provider of advanced calling and messaging services for SaaS companies and hosted PBX providers, together with 451 Research, the preeminent information technology research and advisory company, will host a webcast discussing how to avoid the pitfalls of integrating real-time communications in SaaS (software as a service) offerings on Tuesday, November 15, 2016 at 10 a.m.

Telecom Reseller Week at ITEXPO Explores the Technologies & Trends Shaping the Industry

07 Nov

Targeted track provides education and use cases on WebRTC, SIP Trunking, Security, Digital Marketing Techniques and more.

Norwalk, CT – November 7, 2016 – TMC announced today Telecom Reseller Week returns to ITEXPO held February 8-10, 2017 at the Greater Fort Lauderdale/Broward County Convention Center in Fort Lauderdale.

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