CafeX to be Microsoft’s preferred omnichannel solution provider for Dynamics 365. The immersive solution extends in-app live assistance to customers, who can interact with service representatives via text chat, co-browsing, click-to-call and face-to-face video collaboration.
LONDON–October 12, 2016–StarLeaf, the leading cloud video conferencing and calling provider, has announced its next generation cloud, StarLeaf OpenCloud V4, which includes major new functionality in the form of Click-to-Call browser based dialing, APIs that pave the way for video integration with business workflows and applications, and a suite of new features to enhance user experience during a conference or direct video call.
WebRTC Platform Leader to Showcase Live Video Advances at Telehealth Event
SAN FRANCISCO, CA – Sep 28, 2016 – TokBox, a Telefónica company, today announced it will be demonstrating its leading WebRTC platform at the American Telemedicine Association (ATA) Fall Forum 2016, highlighting the power of embedding real-time communications into web and mobile healthcare applications.
Plano, TX and Maidenhead, UK, September 28, 2016 – GENBAND, a leading provider of real-time communications solutions today announced that Intelecom, a leading provider of cloud-based contact center solutions, is leveraging GENBAND’s WebRTC Gateway (formerly SPiDR) to embed real-time communications within Intelecom’s flagship “Contact Centre” solution.
Veeting Rooms Extends Its Product Portfolio
Zurich, September 27th, 2016. Launched two years ago, Veeting Room successfully offers easy to use virtual meeting rooms to business users. This browser based WebRTC solution runs directly in the web browse…